Effective: February 1 , 2024
THESE WEBSITE TERMS OF USE (these “Terms”) are agreed to between Belong Health, Inc., a Delaware corporation, (“Belong Health,” “we,” “us,” and “our”) and you (“You” or “Your”), or the entity on whose behalf You are agreeing to these Terms.
These Terms apply to the websites operated and administered by Belong Health, located at https://www.belong-health.com, https://www.belongmedicalgroup.com, and all other applicable sites, mobile sites, applications, platforms and tools where these Terms appear or are linked (collectively, the "Website"). You and other individuals or entities using the Website are collectively referred to as “Users.”
For the avoidance of doubt, Belong Health is not a provider of medical services. Belong Medical Group, P.C. (“Belong Medical”) is independently owned and operated by licensed physicians. Belong Medical practices in New York are independently owned and operated by New York licensed physicians and, medical services and office practices may vary across practices.
PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR OTHERWISE USING THE WEBSITE, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS. Any person or entity who interacts with the Website, whether through automated means, third-party means or otherwise, is considered a User. Unless You have entered into a separate written agreement with Belong Health regarding the Website, these Terms are the complete and exclusive agreement between You and Belong Health regarding Your access to and use of the Website and supersede any oral or written proposal, quote, or other communication between You and Belong Health regarding Your access to and use of the Website.
IF YOU DO NOT AGREE TO THESE TERMS, OR DO NOT MEET THE QUALIFICATIONS INCLUDE IN THESE TERMS YOU MUST NOT ACCESS OR USE THE WEBSITE.
Binding Arbitration. These Terms provide that all disputes between You and Belong Health that in any way relate to these Terms or Your use of the Website will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend Your rights under these Terms. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and Your claims cannot be brought as a class action. Please review the Section below entitled Dispute Resolution; Arbitration Agreement for the details regarding Your agreement to arbitrate any disputes with Belong Health.
Not for Emergencies
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.
This Website is not for medical emergencies. You should not disregard or delay seeking medical advice based on anything that appears or does not appear on the Website. If You believe You have an emergency, call 9-1-1 immediately. If You are experiencing suicidal or self-harm thoughts or tendencies, You should immediately call the National Suicide Hotline at 1-800-273-8255.
1. DEFINITIONS. Words and phrases used in these Terms have the definitions given in these Terms or, if not defined herein, have their plain English meaning as commonly interpreted in the United States.
2. TERM. These Terms are entered into as of the date You first access or use the Website (the “Effective Date”) and will continue until terminated as set forth herein.
3. MODIFICATIONS. We reserve the right, at any time, to modify the Website, as well as these Terms, whether by making those modifications available through the Website or by providing notice to You as specified in these Terms. Any modifications will be effective 24 hours following posting through the Website or delivery of such other notice. You must cease using the Website or terminate these Terms at any time if You do not agree to any modification. However, You will be deemed to have agreed to any and all modifications through Your continued use of the Website following such notice. Any modifications to the Website, including all updates, upgrades, new versions, and new releases, will be treated as part of the “Website” for purposes of these Terms.
4. AGE ELIGIBILITY. The Website is intended for use by Users of 18 years of age and older.
5. ACCESS. Subject to Your compliance with these Terms, we will permit You to access and use the Website solely for lawful purposes and only in accordance with these Terms.
5.1 Unlawful or Prohibited Uses of the Website. The Website may only be used for lawful purposes in accordance with these Terms. As a condition of Your use of the Website, You represent and warrant to us that You will not use the Website for any purpose that is unlawful or prohibited by these Terms. Whether on behalf of Yourself or on behalf of any third party, You will not:
a. Download, copy or transmit any content for the benefit of any third party;
b. Misrepresent Your identity, impersonate any person or entity, falsely state or otherwise misrepresent Your affiliation with any person or entity in connection with the Website, or express or imply that we endorse any statement that You make;
c. Conduct fraudulent activities through the Website; and
d. Use the Website to defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including others’ privacy rights or rights of publicity.
6. OUR CONTENT.
6.1 Ownership and Responsibility. All content included with the Website that we provide such as text, graphics, logos, images, software, application updates, and other materials (collectively, “Our Content”) is the owned or licensed property of Belong Health, Belong Medical, or their suppliers or licensors and is protected by United States and international copyright, trademark, patent, or other proprietary rights (collectively, “IPR”). Belong Health and Beyond Medical, as applicable, and their suppliers and licensors expressly reserve all IPR in all Our Content. You are solely responsible for verifying the accuracy, completeness, and applicability of all Our Content and for Your use of any of Our Content. Except as set forth in these Terms, You are granted no licenses or rights in or to any of Our Content, or any IPR therein or related thereto.
6.2 Viewing Our Content. Subject to Your compliance with these Terms, You may view Our Content, solely as presented on the Website, in furtherance of any transactions that You make through the Website and any other permitted uses of the Website. You will not directly or indirectly use any of Our Content for any other purpose. You will not, and will not permit any third party to: (a) alter, modify, copy, reproduce, publish, or create derivative works of any of Our Content; (b) distribute, sell, resell, lend, loan, lease, license, sublicense or transfer any of Our Content; or (c) alter, obscure or remove any copyright, trademark or any other notices that are provided on or in connection with any of Our Content.
7. THIRD-PARTY CONTENT AND WEBSITE.
7.1 Third-Party Websites. We may provide You with the ability to access websites developed, provided, or maintained by third-party service providers through the Website (“Third-Party Website”). Third-Party Websites may integrate with, pull content from, or add content to the Website. In addition to these Terms, Your access to and use of any Third-Party Website is also subject to any other agreement You may agree to before being given access to the Third-Party Website (each, a “Third-Party Service Agreement”). The terms of any Third-Party Service Agreement will apply to the applicable Third-Party Website provided under that Third-Party Service Agreement in addition to these Terms but will not apply to any other Website You may access.
7.2 Links to Third-Party Websites. The Website may contain links and interactive functionality interacting with the websites of third parties. We are not responsible for, and have no liability for, the functionality, actions, inactions, settings, privacy policies, terms, or content of any such third-party website. Before enabling any sharing functions of the Website to communicate with any such third-party website or otherwise visiting any such third-party website, we strongly recommend that You review and understand the terms and conditions, privacy policies, and settings of each such third-party website. The links and interactive functionality for Third-Party Websites through the Website do not constitute an endorsement by us of such Third-Party Websites. Other websites may link to the Website with or without our authorization, and we may block any links to or from the Website in our sole discretion. YOUR USE OF THIRD-PARTY WEBSITES IS AT YOUR OWN RISK.
8. CUSTOMER SERVICE. We or our agents may call, text, or email You at the telephone number and/or email address that You provide us, regarding customer service issues. Our use of Your contact information will be handled in accordance with our Website Privacy Policy.
9. To the extent permitted and in accordance with applicable law, we may terminate Your access to the Website or Your Account at any time if You violate these Terms or for any reason, at our sole discretion. You may terminate these Terms at any time by ceasing to access the Website and by destroying any Materials that You have been permitted to download from the Website.
10. SUSPENSION. Without limiting our right to terminate these Terms, we may also suspend Your access to Your Account and the Website, with or without notice to You, upon any actual, threatened, or suspected breach of these Terms or applicable law or upon any other conduct deemed by us to be inappropriate or detrimental to Belong Health, the Website, or any other User or third party.
11. TECHNOLOGY AND MARKS. The Website, and the databases, software, hardware and other technology used by or on our behalf to operate the Website, and the structure, organization, and underlying data, information and software code thereof (collectively, the “Technology”), may constitute valuable trade secrets of Belong Health. You will not, and will not permit any third party to: (1) access or attempt to access the Technology except as expressly provided in these Terms; (2) use the Technology in any unlawful manner or in any other manner that could damage, disable, overburden or impair the Technology; (3) use automated scripts to collect information from or otherwise interact with the Technology; (4) alter, modify, reproduce, or create derivative works of the Technology; (5) distribute, sell, resell, lend, loan, lease, license, sublicense, or transfer any of Your rights to access or use the Technology or otherwise make the Technology available to any third party; (6) reverse engineer, disassemble, decompile, or otherwise attempt to derive the method of operation of the Technology; (7) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the Technology; (8) monitor the availability, performance, or functionality of the Technology; or (9) interfere with the operation or hosting of the Technology. We use reasonable means to protect the security of the Website, but You acknowledge that perfect security on the internet is impossible and that, as a result, Your Content may be exposed in the event of a breach. We retain all rights, title, and interest, including, without limitation, all IPR in and to the Technology and any additions, improvements, updates, and modifications thereto. You receive no ownership interest in or to the Technology, and You are not granted any right or license to use the Technology itself, apart from Your ability to access and use the Website under these Terms. The Belong Health and Belong Medical names, logos and all product and service names associated with the Website are trademarks of Belong Health or Belong Medical, as applicable, and their licensors and providers, and You are granted no right or license to use them. All other names, logos, product and service names, designs, and slogans on this Website are the trademarks of their respective owners.
12. REPRESENTATIONS AND WARRANTIES. You hereby represent and warrant to us that: (a) You have the legal right and authority to enter into these Terms; (b) these Terms form a binding legal obligation on Your behalf; (c) You have the legal right and authority to perform Your obligations under these Terms and to grant the rights and licenses described in these Terms; and (d) Your access to, and use of, the Website and Your Content, will comply with all applicable laws, rules, regulations, and third-party rights and will not cause us to violate any applicable laws, rules, regulations, or third-party rights.
13. DISCLAIMERS. WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT THE WEBSITE WILL BE ERROR-FREE, UNINTERRUPTED, FREE FROM UNAUTHORIZED ACCESS, OR OTHERWISE MEET YOUR REQUIREMENTS. THE WEBSITE AND ALL CONTENT, ITEMS, TECHNOLOGY, AND OTHER INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE (COLLECTIVELY, THE “MATERIALS”) ARE PROVIDED BY US ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE MATERIALS, THE ACCURACY OR COMPLETENESS OF THE MATERIALS, OR THAT COMMUNICATIONS SENT FROM US ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE MATERIALS IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE MATERIALS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
14. INDEMNITY. You hereby agree to indemnify, defend, and hold harmless us and our officers, directors, members, managers, shareholders, affiliates, employees, agents, contractors, Users, customers, providers, licensees, successors-in-interest, and assigns (“Indemnified Parties”) from any and all claims, suits, demands, actions, losses, liabilities, damages, judgments, settlements, fines, penalties, fees, expenses and costs (including attorneys’ fees and court costs) arising in any manner from: (1) Your access to, or use of, the Website or the Materials; (2) Your Content; and (3) Your breach of any representation, warranty, or other provision of these Terms. We will provide You with notice of any such indemnifiable claim or allegation, and we will have the right to participate in the defense of any such claim at our expense.
15. LIMITATION ON LIABILITY. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, RELIANCE, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), ARISING IN CONNECTION WITH, OR OUT OF THE USE OF, THE MATERIALS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF YOUR CONTENT, OPPORTUNITY, REVENUES OR PROFITS, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR WEBSITE. OUR TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS AND ALL MATERIALS, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED $100. YOU AGREE THAT WE WOULD NOT ENTER INTO THESE TERMS WITHOUT THESE LIMITATIONS ON OUR LIABILITY. IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
16. DATA PRIVACY. All information we collect on this Website is subject to Belong Health’s Privacy Policy. Please also review the Belong Medical Notice of Privacy Practices for information about how Protected Health Information, as defined under the Health Insurance Portability and Accountable Act (“HIPAA”) is handled. By using this Website, You consent to all actions taken by us with respect to Your information in compliance with the Privacy Policy. Notwithstanding anything in the Privacy Policy, we will have the right to collect, extract, compile, synthesize, and analyze non-personally identifiable data or information resulting from Your access to, and use of, the Services. To the extent any such non-personally identifiable data or information is collected or generated by us, the data and information will be solely owned by us and may be used by us for any lawful business purpose without a duty of accounting to You, provided that the data and information is used only in an aggregated form, without directly identifying You or any other entity or natural person as the source thereof.
17. FEEDBACK. If You provide Belong Health any feedback or suggestions regarding the Website or Content (“Feedback”), You hereby assign to Belong Health all rights in the Feedback and agree that Belong Health shall have the right to use such Feedback and related information in any manner it deems appropriate without a duty of accounting to You. Belong Health will treat any Feedback You provide to Belong Health as non-confidential and non-proprietary. You agree that You will not submit to Belong Health any information or ideas that You consider to be confidential or proprietary.
18. DISPUTE RESOLUTION; ARBITRATION.
18.1 Agreement to Arbitrate. Except as otherwise provided in these Terms, the parties will attempt to resolve all disputes, controversies, or claims arising under, out of, or relating to these Terms, including (a) the formation, validity, binding effect, interpretation, performance, breach, or termination of these Terms; (b) the arbitrability of the issues submitted to arbitration hereunder; and (c) non-contractual claims relating to these Terms (each, a “Dispute”) through discussion between the parties.
If You desire to assert a claim against Belong Health, and You therefore elect to seek arbitration, You must first send to Belong Health, by certified mail, or email, a written notice of Your claim (“Notice”), addressed to:
Email: legal@belong-health.com
Mail: Belong Health, Inc. 201 King of Prussia Road, Radnor, PA 19087
Except as otherwise provided in these Terms, if any Dispute cannot be resolved through negotiations between the parties within 15 days of notice from one party to the other of the Dispute, either party shall submit such Dispute for final settlement through binding arbitration under the rules of the American Arbitration Association then in effect (the “Rules”). Either party may commence the arbitration by delivering a request for arbitration as specified in the Rules. The arbitration will be conducted before a sole neutral arbitrator, selected as provided in the Rules. The arbitration will be conducted in the English language at a site specified by us in Delaware, United States. The arbitrator will apply the governing law set forth in in these Terms to any such arbitration and shall have the power to award any remedy available at law or in equity; provided, however, that the arbitrator shall have no jurisdiction to amend these Terms or grant any relief not permitted herein or beyond the relief permitted herein. The award of the arbitrator will be the exclusive remedy of the parties for all claims, counterclaims, issues, or accountings presented or plead to the arbitrator. The award of the arbitrator will require the non-prevailing party to pay the substantially prevailing party’s costs, fees and expenses (including reasonable attorneys’ fees). Judgment upon the award may be entered in any court or governmental body having jurisdiction thereof. Any additional costs, fees, or expenses incurred in enforcing the award may be charged against the party that resists its enforcement.
To the fullest extent allowable by law, You and Belong Health each waive the right to litigate disputes in court in favor of individual arbitration. You and Belong Health each waive the right to file or participate in a class action against the other or otherwise to seek relief on a class basis. To the fullest extent allowable by law, there shall be no right or authority for any claims to be arbitrated or litigated on a class, collective, representative, consolidated, or private attorney general basis.
If, at any time, 25 or more similar demands for arbitration are asserted against Belong Health or related parties by the same or coordinated counsel (“Mass Filing”), You and Belong Health agree that the AAA Supplementary Rules for Multiple Case Filings shall apply. You and Belong Health further agree that the arbitration demands shall be batched into randomized batches of no more than 50 demands per batch, with each case having one set of administrative documents, and one set of administrative and filing fee per batch. A separate arbitrator will be appointed to, and administrative and filing fees assessed for, each batch of demands.
You agree to cooperate in good faith with Belong Health and the arbitration provider to implement such a batch approach to resolution and fees. Disagreements over the applicability of this batch arbitration process will be settled in a single, consolidated arbitration proceeding that includes all affected parties and is resolved by a single arbitrator subject to the requirements of this section. Notwithstanding any provision in the Agreement to the contrary, batch arbitrations shall take place in Delaware.
18.2 Exception to Arbitration. You agree that if we reasonably believe that You have, in any manner, violated or threatened to infringe our IPR, then we may seek emergency, preliminary or other appropriate interim relief in the federal or state courts located in Delaware, United States.
18.3 Governing Law and Venue. The interpretation of the rights and obligations of the parties under these Terms, including, to the extent applicable, any negotiations, arbitrations or other proceedings hereunder, will be governed in all respects exclusively by the laws of the State of Delaware, United States without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to these Terms, and the parties hereby disclaim the application thereof. Subject to the arbitration provision of these Terms, each party will bring any action or proceeding arising from or relating to these Terms exclusively in Delaware and You irrevocably submit to the personal jurisdiction and venue of any such court in any such action or proceeding.
19. NOTICES. Unless otherwise specified in these Terms, any notices required or allowed under these Terms will be provided to us by postal mail to the address for Belong Health. We may provide You with any notices required or allowed under these Terms by sending You an email to any email address that You provide to us in connection with Your Account, provided that in the case of any notice applicable both to You and other Users, we may instead provide such notice by posting it on the Website. Notices provided to us will be deemed given when we actually receive them. Notice provided to You will be deemed given 24 hours after posting to the Website or sending via e-mail, unless (as to e-mail) we are notified that the e-mail address is invalid.
20. ADDITIONAL TERMS. Except as expressly set forth in these Terms, these Terms may be amended or modified only by a writing signed by both parties. All waivers by us under these Terms must be in writing or later acknowledged by us in writing. Any waiver or failure by us to enforce any provision of these Terms on one occasion will not be deemed a waiver by us of any other provision or of such provision on any other occasion. If any provision of these Terms is held to be unenforceable, that provision will be removed to the extent necessary to comply with the law, replaced by a provision that most closely approximates the original intent and economic effect of the original to the extent consistent with the law, and the remaining provisions will remain in full force. The substantially prevailing party in any lawsuit or proceeding arising from or related to these Terms will be entitled to receive its costs, expert witness fees and reasonable attorneys’ fees, including costs and fees on appeal. Neither these Terms nor any of Your rights or obligations hereunder may be assigned or transferred by You (in whole or in part and including by sale, merger, consolidation, or other operation of law) without our prior written approval. Any assignment in violation of the foregoing will be null and void. We may freely assign these Terms. The words “include,” “includes” and “including” means “include,” “includes” or “including,” in each case, “without limitation.” The parties hereto are independent parties, not agents, employees or employers of the other or joint ventures, and neither acquires hereunder any right or ability to bind or enter into any obligation on behalf of the other.