MA & SNP
Launch. Deliver. Grow.
No matter where you are in your MA & SNP (C-SNP and D-SNP) journey, Belong Health is your comprehensive partner in executing fully integrated health plans for complex-needs populations
Customized partnerships for your specific needs
We work with you to understand your community and your health plan’s needs and co-develop a built-for-purpose solution that allows you to deliver exceptional, whole-person care on day one.
A new competitive advantage for local health plans
The Medicare Advantage and Special Needs landscape is dominated by a handful of large national insurance companies— but it doesn’t have to be.
Belong Health helps local, community health plans compete with and beat large nationals through market-leading innovation and expertise, allowing smaller health plans to do what they do best — deliver world-class health care directly into the communities they serve.
Specialized Support for Diabetes, Heart Disease, and Chronic Illness Management
Our model ensures sustainable growth for your health plan
When we say “built-for-purpose,” we mean wrapping your unique needs in a comprehensive approach focused on three key drivers: Risk-Ready Network, Concierge Care Navigation, and Product, Sales & Marketing, all supported by best-in-class advanced analytics and tech infrastructure.
- 1
Product, Sales & Marketing
Drive year-round awareness and engagement with tailored outreach to special needs population through trusted community resources - 2
Provider Engagement
Connect with providers to increase mindshare and move from “me” to “we” - 3
Concierge Care Navigation
Get better care and better performance by combining customer service with care management that blends clinical, behavioral and social support with a local team. - 4
Belong Connect
Belong Connect uses a custom-configured CRM, generative AI, and tailored workflows to produce intelligent and actionable insights for our care teams. - 5
Risk & Quality
Build a Five Star plan to maximize growth and revenue.
- 1Product, Sales & MarketingDrive year-round awareness and engagement with tailored outreach to special needs population through trusted community resources
- 2Provider EngagementConnect with providers to increase mindshare and move from “me” to “we”
- 3Concierge Care NavigationGet better care and better performance by combining customer service with care management that blends clinical, behavioral and social support with a local team.
- 4Belong ConnectBelong Connect uses a custom-configured CRM, generative AI, and tailored workflows to produce intelligent and actionable insights for our care teams.
- 5Risk & QualityBuild a Five Star plan to maximize growth and revenue.
FAQ
How much risk are you willing to take?
Belong is willing to co-invest and share SNP product line risk 50/50 with our plan partners pending functional responsibilities. We are willing to take on your entire population or just a subset.
What are the primary differences in D-SNP from state to state?
The primary differences for D-SNP depend on state-specific Medicaid benefits and eligibility, and D-SNP integration policy. Since Medicare functions as the primary insurance, products in each state require deep knowledge of Medicaid benefits for different eligibility statuses to optimize coverage for members. Some states require minimal data sharing between D-SNP and Medicaid while some require fully integrated products, meaning members have one card for all their benefits. Other states still have medicare/medicaid demonstration products or don’t have D-SNP at all.
Why is D-SNP more complicated than general MA?
The D-SNP demonstrates a wide range of physical, behavioral and social needs, but is highly heterogeneous. CMS requirements are significantly greater, especially for care management, support and quality. Most notably, D-SNPs must receive NCQA approval for their Model of Care, which must be strictly adhered to for each member. D-SNPs also must hold a contract with their state medicaid agency for coordination/integration processes, financial obligations, dual eligibility statuses, among other items.
What’s your approach to the care delivery assets that you choose to build vs. partner?
We integrate care management with our customer service team to provide greater integration for the member. This integration extends to clinical, behavioral and social support that are local to your plan, ensuring we understand the underlying needs of your community.
Additionally, we have built Belong Medical Group to address gaps in care found in different communities. For example, our Mental Health Connector program identifies members who may have unaddressed mental health needs and provides them a mental health provider while we work with their PCP and specialists to determine how best to provide longitudinal mental health services.
What is the underlying stack or infrastructure that powers your technology platform Belong Connect?
Belong's integrated technology solution was developed with member in mind. We start with a sophisticated Salesforce integration sales/marketing, and care management platforms to increase efficiency, facilitate compliance, and enhance reporting. We combine that with your current tech stack, or custom build based on Belong's Orchestration Platform that ingests data from dozens of sources, and manages that data for seamless integration with a member's portal, care management, and business intelligence reporting. This allows us to get up and running in less than half the time typically required (4 months vs. 9 months). Regardless of approach, we ensure the tech platform adheres to regulatory and compliance requirements.
How does Belong Health enable C-SNP success?
Belong Health partners with regional and Blues health plans to design, launch, and operate turnkey C‑SNPs. Our Enablement Model covers 70% of implementation and assumes up to 50% financial risk. The Belong Connect platform powers real‑time insights and AI‑driven workflows to reduce manual tasks by over 30%. Across partnerships, Belong‑supported SNPs have achieved double‑digit MLR reductions, 12% fewer readmissions, and 15% higher comprehensive visit rates.
Why do some C‑SNPs target dual‑eligible members?
About 20% of C‑SNP members are dually eligible for Medicare and Medicaid or LIS. Given state restrictions on D-SNP participation, many national plans use C‑SNPs to serve duals (~90% of duals have a C-SNP qualifying condition). These plans often include enhanced social supports such as meal programs, companion services, and zero‑dollar copays to address social determinants of health that are only available through SSBCI as of 2026.
What chronic conditions qualify for C-SNPs?
Diabetes, CHF, cardiovascular disorders, chronic lung disease, stroke, ESRD, HIV/AIDS, chronic liver disease, autoimmune disorders, and cancer
How is a C-SNP different from a regular Medicare Advantage plan?
C-SNPs require dedicated care coordination, condition-specific benefits, specialized provider networks, and feature SSBCI benefits.
What is a Model of Care for C-SNP and why does it matter?
CMS-requires NCQA approval of the Model of Care for how C-SNPs will manage chronic conditions
Can C-SNP members have multiple chronic conditions?
Yes—in fact, most Medicare beneficiaries with chronic conditions have 2+ conditions and the most popular C-SNP plan designs include multiple chronic conditions
How do we verify chronic condition eligibility for a C-SNP?
Doctor verification within 60 days of enrollment
What is the Chronic Care Challenge and how does it impact Medicare Advantage viability?
"The Chronic Care Challenge" for most health plans includes:
- High hospitalization rates among chronic condition patients due to lack of coordinated careMedication non-adherence affecting 50% of chronic disease patients
- Care fragmentation between multiple specialists, PCPs, and behavioral health providers
- Social determinants like food insecurity and transportation that directly impact chronic disease outcomes
Chronic conditions have contributed to the increase in utilization and overall medical cost trend that has multiple health plan questioning the viability of their Medicare Advantage business.
We were built to complement the strengths of our partner.
Risk-Ready Network
Provider Change Management
Provider / IPA Governance
Risk / STARS / HEDIS
Care Coordination
Care Management
Concierge Care Navigation”
Transitions of Care
SDoH Assessment & Risk
Customer Service
Home Visits
Utilitization Management
Mental Health Connector
Belong Medical Group
Virtual Specialty Care
Custom-Built Care Solutions
Clinical Workflow Tech
Belong Connect
Actionable Insights Engine
Provider Payment Admin
Bidirectional Data Value Chain
Belong Health
Health Plan Partner
Let’s build together
Ready to see how you can improve care for the most complex members of your community?
Get in touch so we can begin creating a holistic, data-informed product map of your existing portfolio.